What kind of business is Du Pont Telecom? A telephone company? A PBX supplier? A cellphone service provider? The answer, you may be surprised to learn, is “no”. It’s none of those and all of those – and a whole lot more. Here’s why...
The provisions of the Consumer Protection Act should be extended to provide small and medium businesses some defence against being ripped off by unscrupulous providers of goods and services. That’s the view of Graeme Victor, CEO of telecommunications solutions company Du Pont Telecom, who says it’s not unusual for SMEs to be fleeced by providers of essential business goods and services such as PBXs because they don’t know what they are being charged for.
Businesses usually invest in video conferencing because they want to support virtual teams across business and geographic boundaries; boost productivity by reducing employee travel time; reduce travelling expenditure; and generally deliver better customer service.
With the advance of broadband communications, growing numbers of employees are able to work from remote sites and home offices. Now, the ability of SMEs to accommodate a virtual workforce allows them to compete with larger businesses for the best available talent because now they can hire people for their skills, rather than their physical proximity to the office.