Most of us take our PBX for granted – when it works properly. It’s only when it doesn’t that we realise the critical importance of this piece of equipment.
And as many businesses find out, the cost of a faulty PBX is often more punishing than its initial purchase price.
Not only can the cost of the service call-out and actual repair of the PBX be frighteningly high, but there’s also the often incalculable cost to the business resulting from lost productivity and sales, as well as customer and supplier annoyance.
So when we receive anxious calls from businesses complaining that their PBX keeps going down, or they are experiencing dropped or missed calls – an often more insidious problem to identify and repair – we understand the seriousness of the problem.
We’ve found that most of the complaints of these businesses are seldom with the PBX itself, but with the level of service provided by their PBX suppliers. The main problem is that their suppliers simply don’t have the technical expertise to support their sales.
Here’s why: as PBX technology has moved from analogue to IP, telephony has become far more complex and suppliers have become more specialised.
So who should you call to fix a problem of, for example, dropped calls? The fault could lie with the PBX itself, or with incorrect wiring in the organisation, or with the power supply. It could also be a Telkom issue, or a myriad other problems, particularly if it’s a VoIP installation.
Du Pont understands all aspects of telephony. We also have the technical IT and telephony skills to identify the source of problems and so can save your business significant PBX-related costs. That’s why more and more businesses are outsourcing the management and maintenance of their PBX’s to us.
For more information about our PBX outsourcing offerings, call us on 0861 DU PONT